Day by day IT assets are growing & it is difficult to manage & service those; digital helps its customers manage & service their IT Assets by providing AMC & FMS offerings.
Comprehensive Hardware Maintenance Services
The suite of service offerings aimed under comprehensive hardware maintenance services help customers in maintaining their IT infrastructure in post warranty scenario. CHMS is aimed at ensuring that customer’s critical IT infrastructure is up & running to ensure business continuity. Digital has invested in back up infrastructure for its engineers to support customer in a professionally managed way of working. Which is ultimately aimed at maintaining high uptime & availability of customer’s critical IT Infrastructure. Digital offers a choice of service levels for customers to tailor their service needs. The CHMS Suite can be configured to include.
Standby Equipment
Customers can configure their service levels with arrangements of standby equipment when failure occurs & 100% uptime is critical to avoid loss of application.
Onsite Resource
Customer can configure their service levels with arrangement of onsite-qualified resource to achieve fast response time.
Preventive Maintenance Services
Periodic preventive maintenance anticipating potential equipment failure can keep customer’s IT infrastructure up & running.
Facility Management Services
covers all aspects of customer’s multi-vendor IT environment. This suite of offerings can be configured to include.
On-site Technical Resources
Help Desk Services
Asset Management
Network Management Services
Customers can select services that are right for their business. Digital will ensure that the support needed to integrate new technologies, resolve issues & control costs is provided.
On Site Technical Resources
Digital can provide qualified engineers with varying levels of expertise, based on service level requirement. On Site resources are mapped with the skill sets required & appropriately posted.
Help Desk Services
In the facility Management scope, the Help Desk is a resource provided at customer’s site, which acts as a central point for logging calls. The Help Desk logs, assigns & tracks the call until closure. The Help Desk also manages the support manpower resources available on site.
Asset Management Services
As a part of the suite of Facility Management Services, the customer can avail of IT inventory management services to keep track of IT infrastructure, the dates of purchase, warranty, warranty expiry period, annual maintenance contract duration, etc. this frees IT head from the tedious task of tracking the assets.
Network Management Services
This Service is aimed at providing network trouble shooting of cabling, networking cards, hubs, switches and routers. Additional services using proprietary network management software from respective Vendor can be provided
